Terms of service
Terms of Service
Last updated: November 12, 2026
1. Overview
This website is operated by Kinara ("we", "us", "our"). By visiting our store or buying from us, you agree to these Terms of Service. Please read them carefully. If you do not agree, please do not use this website.
2. Who can buy
Our store serves customers with a delivery address in Canada. By placing an order, you confirm that you are of legal age in your province or territory, or that you have permission from a parent or guardian.
3. Our products
Our products are cosmetic hair care products for external use only. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. Results vary from person to person.
Before first use, do a patch test on a small area of skin and wait 24 hours. Stop using the product if irritation occurs. Avoid contact with eyes. Keep out of reach of children. Check the full ingredient list on the product page and label if you have allergies.
We try to show colours, textures, and packaging as accurately as possible, but your screen may display them differently.
4. Prices and payment
All prices are shown in Canadian dollars (CAD). Any applicable taxes are shown at checkout. We may change prices at any time, but changes do not affect orders already placed.
Payments are processed securely by our payment providers. We do not store your full card details. We may cancel and refund an order if a pricing error occurs or if we suspect fraud.
5. Shipping
Shipping is free on every order. Orders are prepared in 1 to 2 business days and delivery usually takes 5 to 8 business days. Delivery times are estimates and are not guaranteed. Full details are in our Shipping Policy.
Optional Shipping Protection can be added at checkout. It covers orders that are lost, stolen, or damaged in transit, and we will resend your order or refund you.
6. 30-day money-back guarantee
If you are not happy with your purchase, contact us within 30 days of delivery and we will refund you in full, even if the product has been opened. Full details are in our Refund Policy. This guarantee is in addition to any rights you have under consumer protection law.
7. Reviews and comments
Reviews and comments you send us must be honest, lawful, and about your own experience. We may remove content that is offensive, misleading, or unrelated to our products.
8. Intellectual property
All content on this website, including text, photos, graphics, and the Kinara name and logo, belongs to Kinara and may not be copied or used without our written permission.
9. Limitation of liability
To the extent permitted by law, Kinara is not liable for indirect or consequential losses arising from the use of our website or products. Our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights that cannot be excluded under applicable consumer protection law.
10. Governing law
These terms are governed by the laws of Spain. This does not take away any protection you have under the mandatory consumer protection laws of your province or territory in Canada.
11. Changes to these terms
We may update these terms from time to time. The version published on this page at the time of your order applies to that order.
12. Contact
Kinara
Calle Santa Teresa de Jesús 14, 5J, 11010 Cádiz, Spain
Email: monetizaloacademy@gmail.com