Refund policy

30-Day Money-Back Guarantee

Try Kinara for 30 days from the day your order is delivered. If you're not happy with it, even if you've opened and used it, we'll refund you in full.

How to request a refund

Contact us through our Contact page within 30 days of delivery. Include your order number and a photo of the product. You don't need to send the product back.

How refunds are paid

Once your request is approved, we refund the original payment method. Your bank or card issuer may take a few extra days to show it.

Damaged or wrong items

If your order arrives damaged or you receive the wrong item, contact us with your order number and a photo and we'll make it right.

Cancellations

You can cancel your order until it has been prepared for shipping. Contact us as soon as possible.

Abuse of this policy

We review repeated requests and may decline requests that appear abusive.